After an internal project team and two other consulting firms failed to deliver, this large US utility sought out MJT. The collections organization was operating without direction and attempts to right ship were met with resistance both in management, represented and unrepresented workers. The only common denominator was view that nothing could be done. MJT established common ground with management, workers and unions and delivered a persuasive business case that lead to a pilot project. Cash flow increased an approximate $18 million with virtually no additional resources. Applicable avoided interest was $805,000.